In business it's important to be able to confidently negotiate in order to achieve the best results.
This highly interactive workshop will give you the skills and knowledge to negotiate successful outcomes with both internal and external customers.
During this program you will increase your understanding of how to:
- Acknowledge the results of successful negotiation
- Gain insight into the appropriate style to be used to match the situation
- Establish steps in negotiating resolutions of conflicts of interest
- Prepare for negotiation
- Listen, ask questions and use silence when negotiating
- Have an increased awareness of the need to diagnose the other party's goal
- Secure agreements that last
- Gain knowledge on persuasion strategies
Any manager, team leaders or team member who is required to negotiate effectively as part of their role.