Guest Ready - Expectations of the Modern Day Guest
What special touches add to an overnight guest's experience?
As an accommodation operator, how do you improve your room offering and stay relevant in today's market without spending a fortune? Kylie Schurmann, Marketing Manager of the award-winning Royal Mail Hotel in Dunkeld, shares tips and tricks to be perfect host and boost your accommodation sales. Using the Royal Mail Hotel as a case study, learn how to collaborate with other operators to develop attractive packages and gain a better understanding on what elements you need to combine to create the perfect stay for your guest.